Question and Answer

Q What is Palestinian embroidery?

Palestinian embroidery is traditional cross-stitch embroidery whose skills are passed on from mothers to daughters through generations. Women embroider their wedding and ceremonial costumes as well as everyday clothes. Various motifs and patterns are hallmark of traditional Palestinian embroidery. Its colors and motifs differ slightly from region to region and express local identities in Palestine.

Q Can I make a donation by purchasing these embroidery products?

Products of TATREEZ are all fair trade goods. One-fourth of the price becomes the source of income for women. Part of sales of Japanese products is included in charity and donation.

Q How are donations used?

Donations are used for supporting the activities of NPO CCP which runs TATREEZ and be used for various refugee support activities.
For details, please visit our website:http://ccp-ngo.jp/

Q Are there stores that we can buy these products?

We will announce on our website and SNS whenever there is a temporary sales space.

Q Where are embroideries made?

Embroideries sold by TATREEZ come from two places ? One from women who lives in Palestinian refugee camps in Lebanon, and another from “Atfaluna School for the Deaf” in Gaza Strip, Palestine, where embroidery items are hand-made by staffs with hearing disability at the workshop.

Q What are the payment methods?

We accept payment by credit card, convenience store, and cash on delivery.

Q Can I pay at a convenience store?

Yes, you can make a convenience store payment.

Q How much is the shipping cost?

The cost depends on the region you live. Details are listed below.

Hokkaido 745 yen
Tohoku (Aomori, Iwate, Akita, Yamagata, Miyagi, Fukushima) 518 yen
Kanto (Tokyo, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Yamanashi) 508 yen
Shinetsu (Nagano, Niigata) 518 yen
Hokuriku (Toyama, Ishikawa, Fukui) 518 yen
Chubu (Shizuoka, Aichi, Gifu) 518 yen
Kansai (Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Mie) 551 yen
Chugoku (Tottori, Okayama, Shimane, Hiroshima, Yamaguchi) 648 yen
Shikoku (Kagawa, Tokushima, Ehime, Kochi) 648 yen
Kyushu (Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Kagoshima, Miyazaki) 756 yen
Okinawa 1199 yen

※Shipping cost is revised on October 1, 2017
※Overseas shipping is not accepted.

Q Can I return the products or exchange them?

If you received a product with defects, we will exchange it with a new one. In case where the product is out of stock, based on the agreement with the customer, we will exchange it with other equivalent items or you can send the product back for free repair.

If you wish to return or exchange the product for other reasons, please contact the following, and inform us the ordered item you wish to return and the reason. *Please note that products within the first 2 weeks of the delivery of your initial order will be eligible for return and exchange. Shipping cost for retuning items must be covered by the costumer.

We do not accept the return of following products:
 1. Items that are already been used.
 2. Items with noticeable damages that are unlikely caused by try-on. These include color fading, scratches, wrinkles, folds, and stains. (We will evaluate then based on our Quality Control Standards)
 3. Shirts that are altered, laundered and/or dry-cleaned.
Please be careful not to get makeup on clothes such as stole, scarf, and shirts.
Please return all the materials, such as price tag and accessories that were included in the parcel when you first received it.
In case the product you wish to exchange to is out of stock, we will still accept an exchange for another item.